Shipping policy

Shipping Policy

Last updated: [May, the 2nd 2026]

This Shipping Policy explains how orders placed on Allergic To Idiots are processed, delivered, and shipped.

We may sell different types of products, including digital products, physical apparel and accessories, and, in the future, personalised or made-to-order products. Shipping conditions may vary depending on the type of product purchased and your delivery location.

If you have any question about your order, contact us at:

hello@allergictoidiots.com

1. Digital Products

Digital products include downloadable guides, PDFs, digital resources, or any other non-physical product delivered electronically.

Digital products do not require physical shipping.

After purchase, digital products may be delivered by:
- download link;
- email;
- customer account access;
- third-party digital delivery app;
- any other electronic delivery method made available at checkout.

If you do not receive your digital product after purchase, please check your spam or promotions folder first.

If you still cannot access the file, contact us at:

hello@allergictoidiots.com

Please include:
- your order number;
- the email address used at checkout;
- the name of the digital product purchased.

We will do our best to provide access to the correct file as soon as possible.

2. Physical Apparel and Accessories

Physical products include clothing, accessories, merchandise, and any non-digital product that needs to be shipped.

Shipping options, costs, and estimated delivery times will be displayed at checkout whenever available.

Delivery times may vary depending on:
- destination country;
- product availability;
- production time;
- warehouse or fulfilment location;
- shipping method selected;
- customs clearance;
- carrier delays;
- holidays or exceptional circumstances.

3. Order Processing Time

Orders are usually processed before shipping.

Processing time may vary depending on the product.

For in-stock physical products, estimated processing times will be displayed on the product page or at checkout where applicable.

For personalised, custom, made-to-order, or limited drop products, processing times may be longer because the product may be produced after your order is placed.

Processing time is separate from shipping transit time.

4. Personalised, Custom, or Made-to-Order Products

Personalised, custom, made-to-order, or limited drop products may require additional production time before shipping.

This may include products with:
- custom text;
- initials;
- embroidery;
- print;
- specific size;
- specific colour;
- custom design;
- made-to-order production.

Estimated production and shipping timelines will be provided on the product page or during checkout where possible.

Once production has started, personalised or made-to-order products may not be cancellable, except where required by applicable law.

5. Shipping Destinations

We may ship to selected countries and regions depending on the product.

Available destinations will be shown at checkout.

Some products may only be available in certain countries or regions due to shipping costs, customs rules, supplier limitations, or legal restrictions.

We may update available shipping destinations at any time.

6. Shipping Costs

Shipping costs are calculated based on factors such as:
- destination;
- shipping method;
- product type;
- package weight;
- package size;
- fulfilment location;
- carrier rates.

Shipping costs will be displayed at checkout before you confirm your order.

Digital products do not have shipping costs.

7. Delivery Times

Estimated delivery times are provided for information only and are not guaranteed unless expressly stated.

Delivery delays may occur due to:
- customs checks;
- carrier delays;
- incorrect or incomplete address;
- remote delivery areas;
- weather conditions;
- strikes;
- public holidays;
- supplier or production delays;
- events outside our control.

Under EU consumer rules, where no specific delivery time has been agreed, goods should generally be delivered within 30 days, unless otherwise agreed with the customer. Mandatory consumer rights remain unaffected. 

8. International Shipping, Customs, and Import Duties

For international orders, your package may be subject to customs duties, import taxes, VAT, handling fees, or other local charges.

Depending on your location and checkout settings, these charges may be:
- collected at checkout;
- charged by the carrier;
- charged by customs or local authorities upon import.

Unless expressly stated otherwise at checkout, customers are responsible for any customs duties, import taxes, or local charges not collected at checkout.

We are not responsible for delays caused by customs, border checks, or import procedures.

9. Incorrect or Incomplete Address

You are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered due to an incorrect, incomplete, or outdated address, we may not be responsible for reshipping costs.

If you notice an address mistake after placing your order, contact us immediately at:

hello@allergictoidiots.com

We cannot guarantee that address changes can be made once the order has been processed or shipped.

10. Lost, Delayed, or Stolen Packages

If your package is delayed, please first check the tracking information provided by the carrier.

If your package appears lost or has not moved for an unusual period of time, contact us at:

hello@allergictoidiots.com

We will review the situation and may contact the carrier where appropriate.

We are not responsible for packages marked as delivered by the carrier but reported as stolen or missing after delivery. However, we will do our best to help you investigate the issue.

11. Damaged Packages or Products

If your order arrives damaged, contact us as soon as possible at:

hello@allergictoidiots.com

Please include:
- your order number;
- clear photos of the damaged product;
- clear photos of the packaging;
- a short description of the issue.

Damaged, defective, or incorrect products are handled according to our Refund & Return Policy.

12. Split Shipments

Some orders may be shipped in multiple packages, especially if they contain different product types or are fulfilled from different locations.

For example, a digital product may be delivered electronically, while a physical product may be shipped separately.

You may receive separate tracking numbers or delivery notifications.

13. Pre-Orders and Limited Drops

Some products may be sold as pre-orders or limited drops.

If a product is a pre-order, estimated production and shipping dates will be displayed on the product page where available.

Pre-order timelines are estimates and may change due to production, supplier, customs, or logistics delays.

14. Contact

For any shipping or delivery question, contact us at:

hello@allergictoidiots.com